Here's why you're going to love your Loan Guide.
Posted by Kelly
Tue 26 January 2021
There are a ton of reasons you’ll fall hard for your Loan Guide, but here are the Top 3.
1. Our Loan Guides won't treat you like a walking dollar sign.
We pay our Loan Guides to get you into your new home (or refinanced), with ease and peace of mind. That’s what’s in it for them.
We can actually track how effortless and calm your journey is, and how responsive the Loan Guide is to your needs — after all, that’s the important stuff.
Our Loan Guides are laser focussed on making sure you feel calm and informed, that way, you can relax and spend your time finding the perfect DJ for your housewarming party.
2. No retelling your story every time you call!
A Loan Guide will be with you from start to glorious finish — so you won’t get someone different every time you call, email, text or DM (that’s right, you can contact your LG by whichever method suits you best).
As soon as you submit your application, you'll be matched with your dedicated Loan Guide, who navigates you from there all the way to closing day.
They’re right by your side, directly contactable anytime you need them. So no retelling your story over and over after waiting on hold to some call centre.
Use them as little or as much as you like.
3. They’re not pushy jerks.
Seriously, we insist on that. We’ve worked it into our hiring process. If we sniff even a hint of hard sell or smooth sales talk, we take a pass.
And if they’ve got experience working for other lenders or banks, we kindly request that they forget most of what they learned there — when it comes to dealing with customers, at least.
And as a result? Our Loan Guides are authentic, engaged and on the level — people love working with them. Take a look at what our customers have to say about our Loan Guides here.